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This
is where we not only repair your Zippo windproof lighter without charge, we consider it a privilege. The Zippo Guarantee is:
“It works or we fix it free.™”
The world famous Zippo Repair Clinic is on view from inside the Zippo/Case Museum. The clinic viewing hours are Monday through
Saturday 9 am to 5 pm. (Note the Zippo Repair Clinic is not open on Sundays.)
 To contact the Repair Department:
Zippo Manufacturing Company
Attention: Consumer Relations
33 Barbour Street
Bradford, PA 16701
Click here
to contact Consumer Relations via email. |
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How to send a lighter for repair (US only)
How to send a lighter for repair (outside the US)
| USA Repair Instructions |
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Zippo Windproof Pocket Lighter
- Remove the inside unit from the lighter and allow the fuel to evaporate for two or three days before sending.
- Package lighter securely in an oversized box or padded shipping bag (large packages are less likely to be lost or misplaced in transit.)
- Include your name, address, telephone number and email address on a note inside the package.
- Insure your package, send via a trackable method to:
- Zippo Repair Clinic
1932 Zippo Drive
Bradford, PA 16701
Our Repair Clinic performs excellent repairs at no charge. Please do not attempt to perform repairs yourself, as it could damage the lighter beyond repair.
Do not affix materials to the lighter as they could damage the finish. Examples include:
- Address labels or tape
- Rubber bands
- Safety or straight pins
Please do not attempt to re-attach emblems yourself, as the surface of the lighter may be further damaged in an attempt to remove the glue.
Zippo will send you an acknowledgement of our receipt of your repair, if you include your email address.
Note:
See below for the MPL shipping instructions. |
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MPL, Mini MPL & OUL products
- There is a $5.00 shipping and handling charge for the processing of repairs for MPL, MINI-MPL and OUL products
- Package lighter securely in an oversized box or padded shipping bag (large packages are less likely to be lost or misplaced in transit.)
- Include your name, address, telephone number and email address on a note inside the package.
- Include a check for the $5.00 shipping and handling charge.
- Insure your package, send via a trackable method, shipping charges paid, to:
- Zippo Repair Clinic
1932 Zippo Drive
Bradford, PA 16701
- When we receive your utility lighter it will be promptly repaired or replaced.
Our Repair Department performs excellent repairs at no charge. Please do not attempt to perform repairs yourself, as it could damage the product beyond repair.
Do not affix materials to the lighter as they could damage the finish. Examples include:
- Address labels or tape
- Rubber bands
- Safety or straight pins
Zippo will send you an acknowledgement of our receipt of your repair, if you include your email address. |
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| International Repair Instructions |
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Zippo Windproof Pocket Lighter
Before mailing your lighter, please check your Zippo lighter for the following:
- Use only Zippo fluid and flints for optimal performance of your lighter.
- Be sure the wick is wound properly through the cotton packing and does not extend above the chimney.
Do not mail your Pocket Lighter to the address noted above.
If you are still experiencing difficulty with your lighter, please check your country’s Zippo distributor information before sending your Zippo lighter to the U.S.A. for repair. Click here to find your country’s distributor. If your country’s Zippo distributor doesn’t offer the official Zippo repair service, please follow the lighter shipping instructions above. |
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MPL, Mini MPL & OUL products
Please follow the advice of the Zippo distributor in your country for Zippo Multi-Purpose Lighter repair.
Do not mail your MPL to the address noted above.
Click here to find your country’s distributor. |
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